Return & Refund Policy
Thank you for shopping with UBIDBAZAAR. We strive to provide you with the best online shopping
experience by partnering with small vendors and offering their products to you. As a startup, we are
unable to bear the burden of product returns. However, we understand that unforeseen circumstances
may arise, and we want to address your concerns regarding damaged or incorrect products.
Our Return Policy is designed to ensure fairness and transparency for both our valued buyers and the
small vendors we work with. Please take a moment to review the following guidelines:
Acceptable Returns
UBIDBAZAAR will accept returns under the following circumstances:
a) Damaged Product: If the product is damaged during shipping, we will gladly accept the return. Please
notify us within 7 days of delivery and provide supporting evidence such as photographs or videos
showing the damage. Ensure to record the package opening video as evidence of damage during
shipping.
b) Wrong Product Delivered: If you receive a product that is different from what you ordered, please
contact us within 7 days of delivery. We will assist you in returning the incorrect item and arranging for
the correct product to be delivered.
Return Window
To initiate a return, please email us at support@ubidbazaar.com within 7 days of receiving the product.
Include your order details, a clear description of the issue, and attach relevant photos or videos that
demonstrate the problem, such as the unpacking process or the damaged product. Our dedicated
support team will review your request promptly.
Discretion of UBIDBAZAAR
The final decision on accepting or rejecting a return rests with UBIDBAZAAR. We will carefully assess
each case based on the evidence provided and our internal guidelines. We appreciate your
understanding that our small vendors rely on us for support, and excessive returns can significantly
impact their business.
Refund Process
If your return is approved, we will process the refund within a reasonable time frame. The refund will be
made to your original payment method. Please note that the refund amount may vary based on the
product’s condition and any applicable restocking fees. We will communicate the details of your refund
to you via email.
Non-Returnable Items
Certain products, such as perishable goods, personal care items, undergarments and items marked as
non-returnable, cannot be returned. Please carefully review the product description and contact our
support team if you have any questions or concerns before making a purchase.
We kindly request your cooperation in considering the impact of returns on our small vendors and the
overall sustainability of our platform. We believe in building a supportive and fair ecosystem that
benefits both buyers and sellers.
Should you have any questions or need further assistance, please don’t hesitate to contact our customer
support team at support@ubidbazaar.com. We are here to help.
Thank you for being a part of UBIDBAZAAR and for your understanding regarding our return policy.